1. Re-evaluate and Upgrade Customer Service
2. Connect More Effectively with Your Team
Communication has always been a central aspect of digital transformation. This includes how you communicate with your employees (and anyone else you work with, such as outsourced independent contractors) as well as your customers. During the pandemic, more employees are working remotely. Remote work has actually been a growing trend for quite a while now, though the pandemic has certainly accelerated it. Assess how efficiently your team members are able to stay in touch. You may need to start using more channels to make it easier to include everyone. You may want to invest in new collaboration software to make sure everyone is on the same page.
3. Increase Automation
Businesses are always looking for ways to perform tasks faster and more efficiently. With COVID-19, this has become an even greater imperative. As more tasks are handled digitally and remotely, automation is playing an ever-larger role in businesses of all kinds. CIO.com found that more companies are increasing hyperautomation, meaning that they are seeking to automate as many processes as possible. You may consider ways to automate in areas such as:
4. Keep a Close Eye on Your Competition
Watching your competition is a fundamental rule of business. During a crisis, there are additional reasons to be even more vigilant than usual about tracking your competitors. You want to see how they are responding to the pandemic, and how they are faring. For example, if one of your competitors has started a new e-commerce service this year, pay close attention to customer reviews to find out what is working for them and what isn't. This can give you clues about what to do and what mistakes to avoid.
5. Explore Ways to Leverage AR and VR Technology
6. Create Virtual Events
7. Upgrade Your Cloud Presence
8. Establish or Increase E-Commerce
9. Cut Costs and Improve Efficiency
10. Identify and Remove Silos
Digital Transformation is More Important Than Ever